Intelligent search in your self-service platform

1. Where is your current strategy falling short?
2. Learn the fundamentals of Knowledge Centered Services to apply them to power self-service.
3. Understand the role of unified, intelligent search in driving self-service success.
4. Use machine learning for a successful self-service.

5. Define measurements of success and put analytics in place to track progress. See TSIA, Ellucian and Salesforce.

6. Design relevant and engaging experiences. See Adobe and Brocade.