- Where is your current strategy falling short?
- Learn the fundamentals of Knowledge Centered Services to apply them to power self-service.
- Understand the role of unified, intelligent search in driving self-service success.
- Use machine learning for a successful self-service.
5. Define measurements of success and put analytics in place to track progress. See TSIA, Ellucian and Salesforce.
6. Design relevant and engaging experiences. See Adobe and Brocade.