Intelligent search in your self-service platform

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  1. Where is your current strategy falling short?
  2. Learn the fundamentals of Knowledge Centered Services to apply them to power self-service.
  3. Understand the role of unified, intelligent search in driving self-service success.
  4. Use machine learning for a successful self-service.

5. Define measurements of success and put analytics in place to track progress. See TSIA, Ellucian and Salesforce.

6. Design relevant and engaging experiences. See Adobe and Brocade.

Published by

connie dello buono

Health educator, author and enterpreneur motherhealth@gmail.com or conniedbuono@gmail.com ; cell 408-854-1883 Helping families in the bay area by providing compassionate and live-in caregivers for homebound bay area seniors. Blogs at www.clubalthea.com Currently writing a self help and self cure ebook to help transform others in their journey to wellness, Healing within, transform inside and out. This is a compilation of topics Connie answered at quora.com and posts in this site.

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