The World’s Top Call-Center Nation Has a People Problem

call piThe World’s Top Call-Center Nation Has a People Problem

  • Philippine industry group to create roadmap to boost skills
  • Half of outsourced jobs at risk from automation, study shows

Since the early 2000s, the Philippines added more than a million jobs as foreign companies outsourced customer support and sales tasks to the Southeast Asian nation.

Northern Lights Technology Development’s call center in Cebu, Philippines.

Photographer: Kuni Takahashi/Bloomberg

Now a looming wave of automation is threatening employment at call centers and forcing the industry to retrain workers to meet the demand for higher skilled jobs in areas such as healthcare, banking, finance and insurance.

“The biggest challenge is people,” Jojo Uligan, president of the Contact Center Association of the Philippines or CCAP, said in an interview at his office in Manila on Wednesday. “We lack people with enough technical expertise and experience to service emerging needs.”

Top 69 call center in the Philippines March 2012 | The Summit Express

Aug 2, 2012 – It also seems that BPO jobs are one of the priority options for most newly college graduates. Here is the list of top 69 call centers in the Philippines released March 2012. Rank Name of Company 1 TI (Philippines), Inc. 2 Accenture, Inc. 3 Teletech Customer Care Management Phils. Inc 4 Convergys Phils.

List of Filipino & India Call Centers: Manila, Cebu, Mumbai, Delhi …

Find call centers anywhere in the world. Africa, Costa Rica, Europe, India, Philippines, and more!

Where can I find an UP TO DATE list of call centers in the …

Here is a good and up-to-date list of call centers in the Philippines (Manila): Find Filipino Call Centers in Cebu, Manila, Davao,Quezon City You may want to directly message Magellan Solutions — one of the leading call centers in the Philippines

Top 36 BPO (Call Center) Companies in the Philippines in Terms of …

mattscradle.com/top-36-bpo-call-center-companies-in-the-philippines-in-terms-of-rev…

Jan 15, 2017 – top call center company philippines. image credits to the owner. Do you want to start your career in the Business Process Outsourcing (BPO) and Call Center industry? Below are the top 36 BPO companies that you should target when applying for a job. Although the list is based on their respective revenue …

[Updated] The TOP Call center companies in the Philippines for 2017

Aug 15, 2017 – Working in the BPO industry consumes so much of your time and energy, so make sure it’s all worth it. JP Morgan Chase. This shouldn’t ccome as a surprise. ANZ. If you hate working at night, this is one place where you should be. Convergys Philippines. Accenture. American Express.

The Philippines has become the call-center capital of the world – LA …

Feb 1, 2015 – Today, it’s the job of choice for many young people here. More than 1 million Filipinos now work at call centers and in related outsourcing businesses, mostly serving American companies. The combination of cheap labor and specialized skills has made the Filipino workforce invaluable to a growing list of …

List of Outsourcing Companies in the Philippines | Staff.com Blog

Jul 3, 2014 – Based on my research they just don’t offer online jobs but they are also operating a call center in the Philippines of the same city where some of the outsourcing companies on your list is located like Live2sell and Taking you Forward. I just cant find reviews about them. I was wondering if you have one?

List of all call centers in the Philippines – Tsikot

https://www.tsikot.com › … › The Pitstop Cafe › Politics, Economy and Religion Talk

Oct 2, 2005 – 9 posts – ‎7 authors

Meron ba kayong alam na website na may list ng call centers here in the Philippines or kahit Metro Manila lang? Thanks in advance!

Philippine Call Centers in Manila – Philippine Country Guide

24X7 Communications Inc URL: http://www.24x7communications.com/. 24X7 Communications Inc MakatiPeak Tower Makati City, Philippines. 24X7 Communications Inc ManilaChamp Building, Anda Circle, Port Area, Manila, Philippines Tel no.: (63) 02-495-0243. 2. 2GO (an Aboitiz company) URL: http://www.2go.com.ph/.

Call Center Companies in Philippines – Call Center Jobs in …

Search call center jobs in Philippines. Offering call center job openings, call center agent, call centerdirectory, BPO jobs, interview questions and training.

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Connie’s comments: Email motherhealth@gmail.com as I will be in the Philippines (between Dec 26 to Jan 4,2018) to search for a  Philippines call center to work for sustainable – renewable energy project based in California.

The Philippines is the world’s top call center destination with companies like Accenture Plc and American Express Co. among those that have set up shop in the Southeast Asian nation. They’ve been lured by cheaper wages, Filipinos’s cultural affinity with the West, and a 100 million population that’s mostly fluent in English.

With technology constantly advancing, machines are now able to replicate some of the tasks that people do, including customer relations. More than half of outsourced jobs could be lost in a few years unless significant retraining is done, according to a study by Tholons Capital, a New York-based consultancy.

In India, robots are now replacing warehouse workers, for example.

Click to read: Butler, a stubby, orange robot, crawls along the aisles to fetch everything from smartphones to shampoos from warehouse shelves.

Leaders of some of the biggest outsourcing companies in the world will meet this month in the Philippines to craft fresh strategies to counter the impact of automation, Uligan said.

Companies are increasingly seeking workers who are college educated, experienced, have technical expertise and can easily be retrained, he said.

“There is a lot of complex work now,” Uligan said. “It’s no longer mere directory assistance or taking orders.”

These concerns are tempering the outlook for the industry. The CCAP estimates that revenue will grow as much as 8 percent this year until 2022, compared with growth rates exceeding 10 percent in the past.

“People don’t evolve as fast as technology,” Uligan said.

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