Procedure for response to elderly abuse reporting duties

Home Care Organization caregiver/case manager must promptly and completely document related elderly abuse in client daily logbook, call HCO case manager to report abuse and report to DSS Elderly Abuse Hotline and  complete a report using this form:

Abuse Hotline

Alameda County Division of Adult Protection
Adult Protective Services
6955 Foothill Blvd., 3rf Floor
Oakland, CA 94605
24 Hour Abuse Hotline:
(866) 225-5277
(510) 577-5615 fax


Santa Clara County Social Services Agency
333 W. Julian
San Jose, CA  95010
24 Hour Abuse Hotline:
(800) 414-2002 or (408) 975-4900
(408) 975-4910 fax
San Francisco City and County San Francisco Dept. of Aging &
Adult Services
1650 Mission Street, 4th Floor
San Francisco, CA 94103
24 Hour Abuse Hotline:  
(800) 814-0009
(415) 355-6700
(415) 355-3549 fax


Contra Costa County Adult Protective Services
400 Ellinwood Way
Pleasant Hill, CA 94523
24 Hour Abuse Hotline:
(877) 839-4347 or
(925) 602-4179
(925) 602-4195 fax
San Mateo County Health System
Aging & Adult Services
225 37th Avenue
San Mateo, CA 94403
24 Hour Abuse Hotline:
(800) 675-8437
(650) 573-2310 fax

Prior to hire, caregivers and case managers must complete or read the following information:

  • Legal and Ethical issues training material which include: basic legal and ethical responsibilities: assault and battery, definition of neglect, abuse, exploitation and reporting, invasion of privacy and HIPPAA, basic ethical standards.
  • Clients’ rights
  • Abuse, Neglect and Exploitation: know difference between criminal and regulatory definition
  • Preventing abuse, neglect and exploitation and reporting requirements