Procedure for response to elderly abuse reporting duties
Home Care Organization caregiver/case manager must promptly and completely document related elderly abuse in client daily logbook, call HCO case manager to report abuse and report to DSS Elderly Abuse Hotline and complete a report using this form:
http://www.cdss.ca.gov/cdssweb/entres/forms/English/SOC341.pdf
Abuse Hotline
| Alameda County | Division of Adult Protection Adult Protective Services 6955 Foothill Blvd., 3rf Floor Oakland, CA 94605 |
24 Hour Abuse Hotline: (866) 225-5277 (510) 577-5615 fax |
| Santa Clara County | Social Services Agency 333 W. Julian San Jose, CA 95010 |
24 Hour Abuse Hotline: (800) 414-2002 or (408) 975-4900 (408) 975-4910 fax |
| San Francisco City and County | San Francisco Dept. of Aging & Adult Services 1650 Mission Street, 4th Floor San Francisco, CA 94103 |
24 Hour Abuse Hotline: (800) 814-0009 (415) 355-6700 (415) 355-3549 fax
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| Contra Costa County | Adult Protective Services 400 Ellinwood Way Pleasant Hill, CA 94523 |
24 Hour Abuse Hotline: (877) 839-4347 or (925) 602-4179 (925) 602-4195 fax |
| San Mateo County | Health System Aging & Adult Services 225 37th Avenue San Mateo, CA 94403 |
24 Hour Abuse Hotline: (800) 675-8437 (650) 573-2310 fax |
Prior to hire, caregivers and case managers must complete or read the following information:
- Legal and Ethical issues training material which include: basic legal and ethical responsibilities: assault and battery, definition of neglect, abuse, exploitation and reporting, invasion of privacy and HIPPAA, basic ethical standards.
- Clients’ rights
- Abuse, Neglect and Exploitation: know difference between criminal and regulatory definition
- Preventing abuse, neglect and exploitation and reporting requirements
