Nursing Home Residents Rights
The Licensing and Certification Program provides a packet of material designed to assist you in understanding Nursing Home Residents’ Rights. To view the various portions of the packet, select the links below.
- Licensing and Certification Program District Offices
- How State Health Workers Protect You (3 pages)
- How to Choose a Nursing Home (3 pages)
- Your Rights as a Resident in a Nursing Home [Chinese] [Spanish] [Tagalog] (2 pages)
- If You Have a Problem. Who Should You Talk To? (1 page)
- When You Need Personal Assistance. How Do You Get It? (1 page)
- Your Right to be Informed of Charges (1 page)
- Right of Choice – How Residents Spend Their Time (2 pages)
- Informed Consent for Medical Treatment (2 pages)
- Resident Assessment and Care Planning (2 pages)
- Right of Choice – Roommates and Furnishings (1 page)
- Personal Privacy – What Does That Mean? (1page)
- Safeguarding of Personal Funds (2 pages)
- Right to Privacy – Visitors, Phone Calls, Mail (2 pages)
- Abuse – What to Do (2 pages)
- What You Should Know About Food, Eating and Nutrition Care in a Nursing Home (2 pages)
- Right of Choice – Health Care Decisions (2 pages)
- Advance Health Care Directives (3 pages)
- Your Right to be Free from Restraints (4 pages)
Glossary – Health Facilities Consumer Information System
Here are a list of names and terms used on this website specific to Health Facilities Consumer Information System (HFCIS).
- Administrator
- In a nursing home or facilities for the developmentally disabled, the administrator is a person licensed as a nursing home administrator; in other healthcare settings, the administrator is a person appointed the responsibility for overseeing the services, functions and operations.
- Licensee
- The person, persons, firm, partnership, association, corporation, political subdivision of the State, or other governmental agency to whom a license has been issued to operate a health facility or agency.
- Client
- A person who is receiving services from an intermediate care facility for the developmentally disabled.
- Complainant
- Any person that files a complaint about an alleged violation of applicable requirements or noncompliance with Federal and/or State laws and regulations.
- Consultant
- Staff in the Licensing and Certification Program Professional Consultants who provide Medical, Medical Record, Nutrition, Pharmacy, and Occupational Therapy consultation services.
- Evaluator
- Staff in the Licensing and Certification Program that are trained to conduct complaint investigations, inspections and surveys.
- Substantiated
- Any allegation that is part of a complaint, that did occur, and was verified by evidence. An allegation is considered substantiated based on the finding about the individual or specified situation named by the complainant.
- Substantiated Allegation with No Regulatory Violation
- Substantiated allegations that do not constitute a violation of laws or regulations enforced by L&C. These allegations may be forwarded to another agency for investigation if appropriate.
- Unsubstantiated
- Any allegation where evidence cannot support that the allegation did occur. Unsubstantiated allegations can be due to the allegation not occurring or lack of sufficient evidence to support the allegation.
- Deficiencies
- Substantiated allegations for violations of Federal and/or State laws or regulations receive deficiencies that cite the violations of noncompliance.
- Entity Reported Event
- Federal term for an official notification to L&C from a self-reporting facility or healthcare provider (i.e., the administrator or authorized official for the provider).
- Immediate Jeopardy
- A situation where the noncompliance with Federal laws and regulations has caused or is likely to cause serious injury, harm, impairment, or death to residents, patients or clients.
- Immediate and Serious Threat
- A situation or complaint where the noncompliance with State laws and regulations has a threat of imminent danger of death or serious bodily harm.
- Patient
- A person under medical treatment in a health care facility, provider or agency.
- Resident
- A person who is receiving skilled nursing services and resides in a nursing home. (Patient, resident, client are often used interchangeably)
- Substandard Quality of Care
- Noncompliance with Federal laws and regulations for nursing home residents that present as immediate jeopardy or harm to resident health or safety.
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- Contact Connie at 408-854-1883 or email at motherhealth@gmail.com for a free referral to a care home in California.
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4088541883