1. Consumers want convenience. To meet patient needs, software solutions must be user-friendly.  Patients want to locate the information they need quickly, and they expect the information to be easy to comprehend.
2. Patients can easily register and fill out forms within a secure platform.  Basic information is stored when they set up an account, and the system “remembers” them the next time they login.
3. Patients appreciate the convenience and flexibility of bill-paying capabilities anytime, anywhere, through multiple channels. Notifications can be included to remind them when bills are due.  Person-centered software also provides accurate cost estimates and clear explanations of account balances.
4. Patients fare better when they receive alerts and reminders about prescription refills and upcoming appointments. Once notified, they can schedule appointments or request refills through the portal.
5. Patients expect to access their account from multiple devices (smartphone, desktop, tablet).
6. Comprehensive software solutions allow patients to communicate with providers at their convenience through emails or text messages.
7. In accordance with meaningful use guidelines, software should allow patients to have real-time access to their health records. They’re more likely to be involved in their care if they can easily retrieve this information.
8. Revenue is optimized and patients are empowered when they’re educated about their health.  Patient-centered technology solutions can supplement the education that begins in the doctor’s office.

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https://clubalthea.com/2016/10/14/your-complete-dna-sequence-will-help-shape-the-future-of-medicine/